Present in almost all applications, this is the most used entry point and is a must-have for all applications. 

This entry also provides context to the help requirement by giving insights into the following values:

• Transaction direction: incoming or outgoing.
• Transaction status: in progress, failed, or successful.
• Transaction date: number of days since the transaction was initiated. 

A button in the Transactions Details Screen with the label ‘Get help with this transaction’ provides clear action for the user. It provides help with a resolution by skipping steps to retrieve data about the grievance. 

UX Guidelines

✅ DO

1. Keep the button above the fold
2. Label the button ‘Get Help with this transaction’
3. Make the button a minimum height of 44px and have sufficient affordance

❌ DO NOT

1. DO NOT nest the button under a menu
2. DO NOT use text (with underline) or as a hyperlink. Use a button instead
3. DO NOT place the Help button at the bottom of the screen (below the fold), keep it visible at all times
4. DO NOT provide options to create a ticket or directly contact customer service or give the impression to do so yet, without offering Self Resolution as an option

UX Writing Glossary