Users face challenges in engaging with Grievance Redress Mechanisms (GRM) within UPI. Explore why we chose to solve these for in-app GRMs for UPI

This film captures the journey of our attempts at crafting a more effective in-app GRM for the Indian UPI ecosystem

The Dvara ‘In-App GRM for UPI’ Report is a publicly available documentation of the overall project, encompassing our insights, solutions and final outputs.

Introducing the GRM framework for UPI that lays the foundation for our solution approach

Bridging the trust gap with transparency and clarity

Protecting consumers from potential loss

Improving resolution experience with objectivity

Simplification of GRM process to reduce anxiety

The Toolkit

The UPI GRM Toolkit is a comprehensive resource for product, design & research teams to improve the user-centricity of GRM

For more information visit www.dvararesearch.com