Users face challenges in engaging with Grievance Redress Mechanisms (GRM) within UPI. Explore why we chose to solve these for in-app GRMs for UPI
This film captures the journey of our attempts at crafting a more effective in-app GRM for the Indian UPI ecosystem
The Dvara ‘In-App GRM for UPI’ Report is a publicly available documentation of the overall project, encompassing our insights, solutions and final outputs.
Introducing the GRM framework for UPI that lays the foundation for our solution approach
Bridging the trust gap with transparency and clarity
Protecting consumers from potential loss
Improving resolution experience with objectivity
Simplification of GRM process to reduce anxiety
The UPI GRM Toolkit is a comprehensive resource for product, design & research teams to improve the user-centricity of GRM
For more information visit www.dvararesearch.com