Before working on application design, this Toolkit serves to:

• Clarify the applicable principles and consumer values from the GRM framework.
• Provide insight into the layout and navigation of the Help Navigation Tree.
• Include the concept of self-resolution.
• Highlight the purpose and significance of raising tickets.

You can utilise this Toolkit to construct your sitemap by:

• Identifying the entry points into your application’s GRM.
• Examining the different components of GRM, with UPI highlighted as being one of them— which is further detailed within the Toolkit.
• Adhering to the provided navigation structure so that when users select UPI on the GRM landing screen, they are guided seamlessly from problem identification to resolution.