An ‘active ticket’ refers to a ticket that has not yet been resolved. Alert users of any updates related to active tickets by prominently displaying a red-dot indicator at the entry point to the ‘Help’ section. This visual cue effectively notifies users of ongoing issues that may require their attention.
Upon entering the Help landing screen, prominently feature a dedicated space that previews all active tickets requiring user attention. This section should include a callout highlighting the presence of active tickets and provide easy access for users to view and manage these tickets.
Consolidating active tickets into a single, easily accessible area, a ‘My Tickets’ dashboard, so users can stat informed about ongoing issues and take necessary actions to address them promptly. This proactive approach enhances user engagement and facilitates timely resolution of outstanding concerns.