Present in almost all applications, this is the most used entry point and is a must-have for all applications.
This entry also provides context to the help requirement by giving insights into the following values:
- Transaction direction: incoming or outgoing.
- Transaction status: in progress, failed, or successful.
- Transaction date: number of days since the transaction was initiated.
A button in the Transactions Details Screen with the label ‘Get help with this transaction’ provides clear action for the user. It provides help with a resolution by skipping steps to retrieve data about the grievance.
UX Guidelines
✅ DO
- Keep the button above the fold
- Label the button ‘Get Help with this transaction’
- Make the button a minimum height of 44px and have sufficient affordance
❌ DO NOT
- DO NOT nest the button under a menu
- DO NOT use text (with underline) or as a hyperlink. Use a button instead
- DO NOT place the Help button at the bottom of the screen (below the fold), keep it visible at all times
- DO NOT provide options to create a ticket or directly contact customer service or give the impression to do so yet, without offering Self Resolution as an option
UX Writing Glossary
| Term Description | English | हिंदी (Hindi) |
|---|---|---|
| Label for button to reach out for help | इस लेन-देन में सहायता माँगे | इस लेन-देन में सहायता माँगे |