Entering the Tree
Within the UPI environment, there are 2 key points of entry into the “Help” i.e. the GRM section of the mobile application. Read More about Entry.
Overview of the Help Navigation Tree
Level 1 (Problem Identification): Level 1 of the tree is accessed when users tap on “UPI Help” in Section 3.3. Level 1 focuses on capturing the primary context of the issue. Read More
Level 2 (Data Gathering): In the second level of navigation, our objective is to gather more specific details before offering a resolution to the user’s issue. Read More
Level 3 (Resolution): To ensure clarity and efficacy in the resolution process, the information is broken down for the user. Read More