6.0 Prototypes

The following Prototypes were created and tested as part of this project.

Prototype 1

Problems Sending Money: UPI Help Landing Page > Level 1 of Help Navigation Tree > Level 2 (Data Gathering via Transactions List/Transaction Not Visible) > Level 3 Self-Resolution (Resolution via Reason Explanation & Call to Action

Prototype 2

Problems Receiving Money: UPI Help Landing Page >  Level 1 of Help Navigation Tree > Level 2 (Data Gathering via Transactions List / Transaction Not Visible) > Level 3 (Resolution via Submitting Ticket)> Self-Resolution via Automated Response (Resolution via Social Validation)

Prototype 3

Self-Resolution pathways > Viewing & Tracking status of Tickets, Level 3 (Self-Resolution via Waiting, Automated Response)

Prototype 4

 Unknown Payments >  Help Navigation Tree (Levels 1, 2, 3)

1. Case of UPI AutoPay – Resolution via Managing UPI AutoPay Mandates
2. Case of Fraud – Resolution via Contacting Counterparty & Reporting Fraud